Soundsurferradio - Privacy Policy
Sound Surfer Radio • soundsurferradio.com
Sound Surfer Radio
Website: soundsurferadio.com | Last updated: 3 October 2026
1. About this Privacy Policy
Sound Surfer Radio respects your privacy and is committed to protecting the personal information you
provide when you visit our website, listen to our online radio service, contact us, or interact with us online.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we
may share it with other organisations, and the rights you have in relation to your personal information.
Sound Surfer Radio is an independent internet radio station providing online music, entertainment and
radio programming. We aim to collect only the information reasonably necessary to operate and improve
our station and website.
2. Who is responsible for your information?
For the purposes of applicable UK data protection legislation, Sound Surfer Radio is responsible for the
personal information described in this Privacy Policy.
If you have any questions about privacy or how we use your information, please contact us:
Sound Surfer Radio
Email: Info@soundsurferradio.com
3. Information we may collect
Information you provide to us
For example, when you contact us, you may provide:
Your name
Your email address
The contents of your message
Any information you choose to provide when making a programme request, entering a competition,
submitting an enquiry, or using another interactive feature
You do not normally need to provide personal information simply to listen to our radio stream.
Information collected when you visit our website
When you visit soundsurfer.com, our website, hosting provider or embedded services may automatically
process certain technical information.
Your IP address
Your browser and device type
Your operating system
Your approximate location, derived from technical information
The pages you visit
The date and time of your visit
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The website that referred you to us
Information about how you interact with our website
Some of this information may be collected through cookies or similar technologies.
Information relating to listening to our radio stream
Our streaming provider and other technical service providers may process technical information needed
to provide the radio stream.
Depending on the services we use, this may include your IP address, connection information, device
information, and general listening or traffic statistics.
This information may be used to provide, maintain, secure and improve the radio service and to
understand general listening activity.
Sound Surfer Radio does not normally require listeners to create an account to listen to the station.
4. How we use personal information
We may use personal information to:
Provide and operate the Sound Surfer Radio website
Provide our online radio stream
Respond to messages and enquiries
Respond to music or programme requests
Administer competitions or promotions, where applicable
Provide information you have specifically requested
Maintain the security and reliability of our website and streaming service
Understand general website and listening activity
Improve our website, programmes and listener experience
Comply with legal and regulatory obligations
Prevent misuse, fraud or other unlawful activity
We will not use your personal information for purposes that are incompatible with the reason it was
originally collected unless we take appropriate steps to inform you or obtain consent where required.
5. Our lawful basis for processing information
Where UK data protection law applies, we will rely on an appropriate lawful basis to process personal
information. Depending on the circumstances, this may include:
Consent – for example, where you have actively agreed to receive marketing communications or where
consent is required for certain cookies or similar technologies.
Legitimate interests – for example, operating, maintaining and improving our website and radio service,
responding to enquiries, and protecting our services, provided that our interests do not override your
rights and freedoms.
Contract – where processing is necessary to provide a service you have requested.
Legal obligation – where we are required to process or retain information to comply with the law.
Where we rely on your consent, you can withdraw it at any time.
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6. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small files or pieces of information
stored on your device. They can help websites operate, remember preferences, understand website
usage, and provide other functionality.
Some cookies may be essential for the website to operate correctly. Other cookies, including certain
analytics or tracking technologies, may require your consent.
Where required by law, we will ask for your consent before using non-essential cookies or similar
technologies.
We may use cookies or similar technologies for purposes such as:
Essential website functionality
Website security
Remembering preferences
Understanding website traffic and usage
Measuring the effectiveness of website content
Supporting embedded third-party services
You can control cookies through our website’s cookie settings, where available, and through your
browser settings.
We will not describe a cookie as “necessary” merely because it is useful to us. The use of non-essential
analytics and tracking technologies is subject to applicable consent requirements.
7. Third-party services
Sound Surfer Radio may use third-party providers to help operate our website and radio station.
Depending on the services currently in use, these may include:
Wix – website hosting and website functionality
Our radio streaming provider – delivery of the live audio stream and related technical services
Website analytics providers, if enabled
Embedded media or social media services, if used
Email or newsletter services, if used
Other technical providers needed to operate the station
These organisations may process technical or personal information on our behalf or independently,
depending on the service involved.
Third-party services may have their own privacy policies and terms. Where appropriate, we recommend
that you review the privacy information provided by those services.
8. Radio streaming
When you listen to Sound Surfer Radio online, the connection between your device and our streaming
service necessarily involves the transmission of technical information.
Our streaming provider may process information such as your IP address, connection details, device
information, and listening or traffic statistics. This may be necessary to deliver the stream, maintain
service reliability, prevent abuse, and provide aggregated statistics.
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Where applicable, the streaming provider’s own privacy policy will also apply to the information it
processes.
Sound Surfer Radio does not use the radio stream to identify individual listeners personally unless this is
specifically required for a service you have chosen to use.
9. Email and marketing communications
If you choose to subscribe to Sound Surfer Radio emails, newsletters or other promotional
communications, we may use your email address to send the information you requested.
We will only send electronic marketing communications where we have an appropriate lawful basis under
applicable data protection and electronic communications laws.
You can unsubscribe from marketing emails at any time by using the unsubscribe facility included in the
message or by contacting us at Info@soundsurferradio.com.
We will not sell your email address to third parties.
10. Contacting Sound Surfer Radio
If you contact us by email, contact form or another communication method, we will use the information
you provide to respond to your enquiry.
You can contact us at Info@soundsurferradio.com.
We may retain correspondence for a reasonable period so that we can keep an accurate record of
enquiries, deal with follow-up questions, and protect our legitimate interests.
Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.
11. Competitions, requests and listener interaction
From time to time, Sound Surfer Radio may offer features such as music requests, competitions, listener
messages, polls or other interactive services.
Where these activities require personal information, we will explain what information is required and how
it will be used when you provide it.
If a competition requires information to be passed to a prize provider or another organisation, we will
explain this to participants where appropriate.
12. Social media
Sound Surfer Radio may operate or link to social media accounts and platforms.
If you interact with us through a social media platform, that platform may collect and process information
about you in accordance with its own privacy policy.
Sound Surfer Radio does not control the privacy practices of external social media platforms.
Please consider your social media privacy settings before sharing personal information publicly.
13. When we share information
We do not sell, rent or trade your personal information.
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We may share information where reasonably necessary with service providers that help us operate
Sound Surfer Radio, such as website hosting, streaming, email, analytics, security or technical service
providers.
We may also disclose information:
Where required by law
Where necessary to comply with a legal process
To protect the rights, property or safety of Sound Surfer Radio, our listeners or others
To detect or prevent fraud, abuse or unlawful activity
Where you have specifically requested or authorised the disclosure
Where third-party processors handle personal information on our behalf, we will take reasonable steps to
ensure that appropriate privacy and security arrangements are in place.
14. International transfers
Some organisations that provide services to Sound Surfer Radio may process information outside the
United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that
the transfer complies with applicable data protection law.
The safeguards used may include an adequacy decision or another legally recognised transfer
mechanism, where required.
15. How long we keep information
We intend to retain personal information only for as long as reasonably necessary for the purpose for
which it was collected, unless a longer retention period is required by law.
Enquiry emails may be retained for as long as reasonably necessary to deal with the enquiry and any
related follow-up.
Marketing information may be retained while you remain subscribed, subject to applicable
requirements.
Technical and website information may be retained in accordance with the policies of the relevant
service providers and our own operational requirements.
Information relating to legal or regulatory matters may be retained for as long as reasonably
necessary.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
16. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against
unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely
secure.
You should therefore take appropriate care when submitting personal information online.
17. Your data protection rights
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Depending on the circumstances, UK data protection law gives you rights including:
The right to be informed about how your personal information is used
The right to request access to the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal exceptions and may not apply in every situation.
To exercise a right, please contact us at Info@soundsurferradio.com.
18. Complaints
If you have concerns about how Sound Surfer Radio handles your personal information, we encourage
you to contact us first so that we can try to resolve the matter.
You can contact us at Info@soundsurferradio.com.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: ico.org.uk
The ICO provides information about your data protection rights and how to make a complaint.
19. Children’s privacy
Sound Surfer Radio is intended to provide music and entertainment for a general audience.
We do not knowingly collect personal information from children for purposes that require parental
consent.
Where an interactive feature is intended for children or is likely to involve children’s personal information,
we will take appropriate steps to comply with applicable data protection requirements.
20. Links to other websites
Our website may contain links to websites, streaming services, social media platforms or other third-party
websites.
We are not responsible for the privacy practices, content or security of external websites.
You should review the privacy policy of any external website before providing it with personal information.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, radio services,
technology, legal requirements or the way we process personal information.
The latest version will be published on this page with the date it was last updated.
We encourage you to check this page periodically for updates.
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22. Contact us
If you have any questions about this Privacy Policy or how Sound Surfer Radio handles personal
information, please contact:
Sound Surfer Radio
Website: soundsurfer.com
Email: Info@soundsurferradio.com
Privacy Policy last updated: 3 October 2026
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